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Terms

Prices are FOB Ayer, MA. Standard payment terms are net 30 days for open account customers.

Methods of Payment

  • Open Account: To apply for an open account, please provide a U.S. bank and three U.S. trade references.
  • Credit Cards: Optometrics accepts Visa, MasterCard or American Express credit cards on orders not exceeding $5,000 in value for domestic orders and not exceeding $3,000 in value for international orders. Orders exceeding these values may be paid by wire transfer or bank check.
  • COD: Orders to U.S. addresses may be shipped on a COD basis via UPS or Federal Express.
  • Prepaid: Orders may be prepaid by money order, wire transfer or company check (if encoded with an address and drawn on a U.S. bank). A $35 additional fee is added for wire transfers.

Shipments

Are made via UPS ground service throughout the U.S. International orders are shipped via Federal Express. Freight and insurance charges will be prepaid and added to your invoice. Air shipments or shipments via alternative carriers are made only when requested and authorized by the purchaser.

Returns

To return a product within the warranty period, contact Optometrics to obtain a Returned Goods Authorization (RGA) number.
 
Transportation costs for returned goods must be prepaid.
Repaired or replaced products will be returned to you at Optometrics’ expense. For out-of-warranty repairs, contact Optometrics to obtain a Customer Return Authorization (CRA) number. No repairs will take place until you have been notified of the cost and have issued a purchase order to cover these costs. All transportation costs are borne by the user.
 
A 15% restocking fee will be charged for all unused returned goods. No product can be returned for restocking after 90 days.
 

Warranty

Optometrics warranties all products against defects in materials and workmanship for one year from the date of purchase with the exception of light sources which are warranted for three (3) months. Optical components are warranted for one year against performance defects only. Cosmetic defects that do not affect performance are not covered under this warranty.

Optometrics is not liable for any consequential or incidental damage arising from the sale of its product(s). In any event, liability shall not exceed the invoice value of the product(s) sold. Accidental damage, neglect, unreasonable use, attempted service, calibration, adjustments
or cleaning not explicitly called for in an instruction manual voids the Optometrics warranty.

Optometrics makes no warranty other than described above for its products or for their performance in a specific application.

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